Exporting to RefWorks – difficulties

Many users are experiencing difficulties today (Tuesday 2 February) exporting records into RefWorks from a range of databases. This is occurring at universities across the UK and the problem is under investigation by RefWorks. If at all possible we would suggest saving your search strategy or results by other means e.g. save to list, so that you can export to RefWorks later, once the difficulty has been resolved.

Susan McCourt, s.mccourt@abdn.ac.uk

REMINDER:: Service Alert – Sunday 17 January – RefWorks and ProQuest databases

Access to RefWorks and ProQuest research databases including ABI/INFORM, EconLit, GeoRef, IBSS and LION will not be available 03:00 – 11:00 on Sunday 17 January due to upgrade work on the ProQuest platform. Users will be re-directed to a webpage explaining the scheduled maintenance.

Apologies in advance for any inconvenience that may be caused.

Susan McCourt, s.mccourt@abdn.ac.uk

Service Alert: ProQuest databases – Sunday 17 January

ProQuest will be upgrading its systems infrastructure to improve performance, security, and overall reliability. Work is scheduled to begin at 03:00 GMT on Sunday 17 January and will last for up to 8 hours.

During this time, access to ProQuest research databases including ABI/INFORM, EconLit, GeoRef, IBSS and LION will not be available, and users will be re-directed to a webpage explaining the scheduled maintenance. Please note that RefWorks, the reference management tool, will also be unavailable during the upgrade window.

Apologies in advance for any inconvenience that may be caused.

Susan McCourt, s.mccourt@abdn.ac.uk

REMINDER: RefWorks and ProQuest unavailable Sunday 15 June (03.00 – 11.00)

RefWorks and ProQuest databases (e.g. ABI/INFORM, British Education Index, IBSS) will be unavailable on Sunday 15 June 2014 from approximately 3 am BST (GMT+1) through to 11 am BST (GMT+1). Apologies for any inconvenience caused – ProQuest intend to make improvements to its internal systems to accommodate a growing number of users and to reduce the need for future downtime.

Susan McCourt, s.mccourt@abdn.ac.uk

 

MAINTENANCE: RefWorks and ProQuest – 03.00 – 11.00 Sunday 15 June

RefWorks and ProQuest databases (e.g. ABI/INFORM, British Education Index, IBSS) will be unavailable on Sunday 15 June 2014 from approximately 3 am BST (GMT+1) through to 11 am BST (GMT+1). Apologies for any inconvenience caused – ProQuest intend to make improvements to its internal systems to accommodate a growing number of users and to reduce the need for future downtime.

Susan McCourt, s.mccourt@abdn.ac.uk

 

INFO: RefWorks – maintenance – Sunday 16 February

RefWorks plan to make improvements to its internal systems to accommodate the growing number of users and reduce the need for future downtime. An eight hour (8) maintenance window is needed to perform these enhancements and in the UK this will start on Sunday 16 February at 03:00 running through to 11.00 (approximately).

During this time period RefWorks users can expect sporadic availability, including periods of complete downtime. RefWorks anticipate that access issues and possible functionality problems will last anywhere from 3 to 15 minutes. If you experience issues with RefWorks during this maintenance window they recommend that you close your browser session, and return to RefWorks at a later time. 

Apologies in advance for any inconvenience caused.

Susan McCourt, s.mccourt@abdn.ac.uk