ADVISORY: Downloading E-book PDF files from Dawsonera

A problem has been reported when trying to download a PDF file from Dawson. An error message ‘The content failed to load’ may occur.

Reports say that “It is usually traced to a browser / PDF Reader problem. If you are using a browser such as FireFox or Chrome that contains its own integrated PDF reader, the book PDF will appear to download successfully, but if you then try to open it from its tab on the lower LH corner of the browser window (e.g. for Chrome), the file will open with a ‘Failed to load PDF document’.”

A workaround suggested by Jonathan Eaton, Senior Content & Systems Manager (IT) at the Library London Business School is: “Press CTRL + J keys or use the download toolbar button options to “open in folder” (typically for Windows this is C:\Users\\Downloads ) and double-click the PDF which should then open in Adobe Reader.” Alternatively, set your browser options to open PDFs with Adobe Reader, rather than the browser default.

Elaine Shallcross
Information Consultant, Schools of Law and Business
e.shallcross@abdn.ac.uk

Update: Dawsonera reports continued disruption on its e-book platform

Intermittent outages are still occurring on the Dawsonera e-book platform. The latest report states:

“Unfortunately we are still experiencing problems with the dawsonera site and will continue to do so until further notice. We are aware of the unacceptable level of service on the platform over the past two weeks. In order to resolve this we are working our way through a series of actions one by one to eliminate the issues and improve the site speed and performance. The issues are particularly noticeable during peak hours and this is when we are more likely to experience unplanned and intermittent outages. We realise that this continued level of service is below expectation and can assure you that we are working towards a complete resolution.”

Elaine Shallcross
e.shallcross@abdn.ac.uk

Continued disruption on Dawsonera

Dawsonera continue to experience problems rectifying performance issues. You may experience intermittent problems on the platform for the remainder of the week.  Unfortunately, they are unable to give us a timescale for resolution but are working hard to restore normal service levels as soon as possible.

Dawsonera apologise for any disruption caused.

Elaine Shallcross
e.shallcross@abdn.ac.uk

Follow Dawsonera news on Twitter @dawsonera

Dawsonera planned downtime tonight, Thursday 26 June 2014

Dawsonera  have  just notified us of a planned downtime tonight (Thursday 26 June 2014) from 21.00 to 21.30.

The dawsonera service will be unavailable for a short period this evening in order to resolve and restore ePubs to the platform. They apologise for the short notice.

Further updates will follow as we have them. To keep updated with all the latest dawsonera news, follow them on Twitter @dawsonera.

Thank you for your patience.

Elaine Shallcross
e.shallcross@abdn.ac.uk

Dawsonera service restored

Dawsonera has announced that the majority of the service functionality has been restored and all PDFs are now available. However, ePUBs are currently unavailable for download and online reading. We have been assured that it is their ‘immediate priority now to … provide full functionality as soon as possible’.

Dawsonera thank you for your patience as they work towards resuming this service.

Elaine Shallcross
e.shallcross@abdn.ac.uk

Dawsonera is currently unavailable

A message received today from Dawson Books:

“Due to an unforeseen technical issue, Dawsonera has been unavailable since 13:40 on Wednesday 18th June and our engineers have been working throughout the night to restore the service. Unfortunately the issue has not yet been resolved.

At this stage we are unable to provide a time scale for when the service will resume, but we assure you that we are working hard to resolve the issue as efficiently as possible. We will provide regular updates as soon as they become available and sincerely apologise for the inconvenience this has caused to both you and your users.”

We have full access to over 500 ebooks through this provider, and thousands of other titles available for preview.

Elaine Shallcross
e.shallcross@abdn.ac.uk

MAINTENANCE: Dawsonera web service (Saturday 8 December 2012)

There will be a scheduled downtime for update work to the dawsonera web service between 10am and 6pm on Saturday 8th December 2012. The database suppliers apologise in advance for any disruption caused by this work.

Elaine Shallcross
e.shallcross@abdn.ac.uk