The IT service Desk on the Old Aberdeen campus is located on Floor 1 of The Sir Duncan Rice Library and is the place to come with any IT issues you may be experiencing. The Service Desk is open at the following times:
Monday, Tuesday, Thursday and Friday
There is also an IT Service Desk based at the Foresterhill Campus (Polworth Building, 1:122) which is open at the following times:
Monday, Tuesday, Thursday and Friday
09:00-17:00 (closed for lunch 13:00-14:00)
10:30-17:00 (closed for lunch 13:00-14:00)
Making a visit to one of these desks may not always be practical, so there are additional ways in which you can submit any IT queries you may have:
Login to the MyIT portal – our self service web facility – to:
log a new call with the Service Desk
update your call with new information
check the progress of any open calls you have logged
Also, a great many IT questions can be answered by consulting the Toolkit, the “digital companion to the University”. The Toolkit brings together many IT related resources into one easy to use place and is often the best place to begin looking for information on all IT matters.
As of Monday 11 Junethere will be work taking place in Silent Study Room 124
(Floor 1) of The Sir Duncan Rice Library as we re-purpose the space, to make it better fit your needs. There will be some disruption as this work takes place, and for that we apologise in advance. We will do all we can to keep any inconvenience to a minimum, but the summer months are the only time when such work can take place. The exact timing of this work is still to be confirmed but we will put out further information via our social media once we have firm dates.
In the meantime, if you need a silent space to study why not use the silent study rooms in the south west corner of Floors 3, 4 and 5? These rooms were recently equipped with power and USB sockets allowing you to work from your laptop in a silent environment.
For more information on our Silent Study spaces, click here.
Almost 140 study desks in The Sir Duncan Rice Library now have wired access to the University network. Look for the study desks that have blue eduroam stickers on the network ports next to the power sockets. The desks are available on Floors 1 – 7 and although mainly located along the windows on the east and west of the building, this isn’t the case for every floor.
A short network cable is installed at each relevant computer – please do not remove the cable.
If you do not want to use the wi-fi service instructions on how to access the network using the wired service are available from http://bit.ly/RhawCR or use the QR barcode given on the instruction notice next to the eduroam network port. Following the instuctions will ensure that your laptop is correctly configured to use the wired service.
Comments and feedback on the wired service are welcome. If you have any technical difficulties please contact the IT service desk email@example.com or speak with the member of IT staff on the IT help desk at the Floor 1 Information Desk in The Sir Duncan Rice Library (Monday – Friday – core hours).
The PCs in PC classrooms 1, 2 and 3 (Rooms 226, 227 and 230) of The Sir Duncan Rice Library (TSDRL) will be upgraded on Thursday 25 July. The PCs should be available for use later in that afternoon. Specialised software installed in PC classroom 3 (Room 230) will take longer to upgrade and may not be available until late on Friday afternoon.
We apologise for any inconvenience caused – please use alternative PCs which are located throughout the library.
The classroom and ad-hoc PCs in the University Library are being upgraded this week. This is taking place in a rolling programme across all of the floors. Apologies for any inconvenience caused – just go up or down a floor or two if the PCs are being upgraded at your normal location. The new classroom image will have Office 2010 available (current PCs have Office 2007).