IT Service Desk now located in The Sir Duncan Rice Library

IT Service Desk has moved to The Sir Duncan Rice Library

The IT Service Desk, previously located in the Edward Wright Building, has moved to Floor 1 of The Sir Duncan Rice Library (TSDRL). It is located next to Library staff based at the Floor 1 Information Centre.

If you have any IT issues that require speaking with someone in person please come and see the friendly and knowledgeable staff that will be based there Monday – Friday, 9 am – 5 pm.

You can still log an IT call using the online MyIT Portal, or in other ways. See the IT Service Desk webpages for more details.

IT Service Desk staff will also be available, between September 5 and 21, in the Elphinstone Hall to help new students with the Registration process as they arrive here in Aberdeen. They will be working alongside many other services in the Elphinstone Hall during this time, to complement the work done at the new IT Service Desk in TSDRL. Full details on Registration can be found online.

Advertisements

Come for a Tour of The Sir Duncan Rice Library – No booking required

Following on from our already fully booked Library Tours, which will take place on September 3 and 4, we will be running open tours of The Sir Duncan Rice Library over the rest of that week and the following two weeks for all students, new and old. This is to make sure that as many people as possible get the chance to learn about the Library.

small library tours sign cropped

Starting on Wednesday September 5 and running until Friday September 21, come and meet staff on the ground floor of the library at 10am or 2pm. There is no need to book a place and each tour group will contain a maximum of ten people.

There will be more than one tour taking place at a time, lasting approximately 30 minutes. The tours by our friendly staff will introduce you to not only the beautiful building, but also the services and resources available from the library. We will also tell you:

  • How materials are organised in the building
  • How to begin borrowing the library books on your reading lists
  • How library staff can help you during your time at The University of Aberdeen

Please note that there will be no tours taking place at the weekends, but staff working then will still be happy to answer any questions you may have about the Library Service.

Please speak with staff in the Taylor and Medical Libraries for help in finding your way round their collections and spaces.

We look forward to showing you around, and also take this opportunity to wish you all good luck with the year ahead.​​

Upgrade of UK Data Service systems

UK Data Service will be undergoing an overhaul from Thursday 23 August until Wednesday 29 August. Some parts of the current website, account area and data catalogue will be unavailable during this period. Secure Lab users will not be affected during the upgrades but it will not be possible to request new data during this period.

Planned changes will make it easier for users to re-register, new users to create an account and, it will be easier for collaborators on project teams to gain access and agree to conditions placed upon project data. The data catalogue search engine will also be upgraded, taking into account feedback from users.

Normal services are expected to resume on 30 August 2018.

IT Service Desk in the Sir Duncan Rice Library from Monday 3 September

Legal Information Update

IT problems © CollegeDegrees360. Licensed for reuse under this Creative Commons Licence.

IT Services is relocating the IT Service Desk Walk-in Service to the Sir Duncan Rice Library from Monday 3 September 2018. This means that the current walk-in location in the Edward Wright Building will be permanently closed to visitors after Friday 31 August.

In the Sir Duncan Rice Library, the IT Service Desk will be placed alongside the Library Information Desk, and it will provide the users help in person with IT related queries. The Desk is open from Monday to Friday, between 9 am and 5 pm.

IT Services will continue to handle email and phone inquiries as usual, and the Foresterhill Service Desk remains open in room 1:122 of the Polwarth Building. You can also log an IT query any time through MyIT portal.

If you need more information, please contact IT Services.

View original post 4 more words

ProQuest platforms: 8-hour downtime on Sunday 19th of August

We have been informed that on Sunday 19 August, Ebook Central, RefWorks and databases on the ProQuest platform will be unavailable for approximately 8 hours, from 03:00 to 11:00 BST.  This time will be used to perform important maintenance of the ProQuest infrastructure.

During this time Write-n-Cite users may notice a degradation in the system so we recommend not using Write-n-Cite during this time. All references will be maintained and available to users upon completion of the process.

We apologise for any inconvenience caused.

 

 

Primo – current issues with accessing your Library Account information

It is not possible at the moment to log in to your account on Primo, but there are no restrictions on searching it to find out about the Library’s physical and online collections. Unfortunately, this means it is not currently possible to check you account or save items to your e-shelf.It is still possible, though, to check your account details via the older Library Catalogue platform.

We apologise for any inconvenience caused by this while IT Services investigate the issue.