As teaching across the University of Aberdeen has now begun for all subject areas we would like to remind students and staff that each of our three libraries are now open according to their term time hours, giving more opportunity for you to find resources, undertake study and research, and ask library staff for help.
The IT Service Desk, previously located in the Edward Wright Building, has moved to Floor 1 of The Sir Duncan Rice Library (TSDRL). It is located next to Library staff based at the Floor 1 Information Centre.
If you have any IT issues that require speaking with someone in person please come and see the friendly and knowledgeable staff that will be based there Monday – Friday, 9 am – 5 pm.
IT Service Desk staff will also be available, between September 5 and 21, in the Elphinstone Hall to help new students with the Registration process as they arrive here in Aberdeen. They will be working alongside many other services in the Elphinstone Hall during this time, to complement the work done at the new IT Service Desk in TSDRL. Full details on Registration can be found online.
Following on from our already fully booked Library Tours, which will take place on September 3 and 4, we will be running open tours of The Sir Duncan Rice Library over the rest of that week and the following two weeks for all students, new and old. This is to make sure that as many people as possible get the chance to learn about the Library.
Starting on Wednesday September 5 and running until Friday September 21, come and meet staff on the ground floor of the library at 10am or 2pm. There is no need to book a place and each tour group will contain a maximum of ten people.
There will be more than one tour taking place at a time, lasting approximately 30 minutes. The tours by our friendly staff will introduce you to not only the beautiful building, but also the services and resources available from the library. We will also tell you:
- How materials are organised in the building
- How to begin borrowing the library books on your reading lists
- How library staff can help you during your time at The University of Aberdeen
Please note that there will be no tours taking place at the weekends, but staff working then will still be happy to answer any questions you may have about the Library Service.
Please speak with staff in the Taylor and Medical Libraries for help in finding your way round their collections and spaces.
We look forward to showing you around, and also take this opportunity to wish you all good luck with the year ahead.
IT Services is relocating the IT Service Desk Walk-in Service to the Sir Duncan Rice Library from Monday 3 September 2018. This means that the current walk-in location in the Edward Wright Building will be permanently closed to visitors after Friday 31 August.
In the Sir Duncan Rice Library, the IT Service Desk will be placed alongside the Library Information Desk, and it will provide the users help in person with IT related queries. The Desk is open from Monday to Friday, between 9 am and 5 pm.
IT Services will continue to handle email and phone inquiries as usual, and the Foresterhill Service Desk remains open in room 1:122 of the Polwarth Building. You can also log an IT query any time through MyIT portal.
If you need more information, please contact IT Services.
View original post 4 more words
The issue with the Primo login has now been resolved and users should be able to log in as normal.
Apologies for the inconvenience!
It is not possible at the moment to log in to your account on Primo, but there are no restrictions on searching it to find out about the Library’s physical and online collections. Unfortunately, this means it is not currently possible to check you account or save items to your e-shelf.It is still possible, though, to check your account details via the older Library Catalogue platform.
We apologise for any inconvenience caused by this while IT Services investigate the issue.
Primo, the library search engine, will be unavailable on Tuesday July 24. This is so that IT Services can transfer Primo to a new server. It is expected that Primo will be available on Wednesday July 25 for searching and reference only, with no access to your library account. Full service will be restored later in the working week..
During this period it will still be possible to access our individual library catalogues to search our collections. Please see the Search Our Collections web page to access the catalogues. You can access your library account from the old library catalogue interface.
This time frame has been chosen to try to minimise the impact on library users, but it cannot be avoided. We apologise for any inconvenience this vital work may cause.