ADVISORY: Downloading E-book PDF files from Dawsonera

A problem has been reported when trying to download a PDF file from Dawson. An error message ‘The content failed to load’ may occur.

Reports say that “It is usually traced to a browser / PDF Reader problem. If you are using a browser such as FireFox or Chrome that contains its own integrated PDF reader, the book PDF will appear to download successfully, but if you then try to open it from its tab on the lower LH corner of the browser window (e.g. for Chrome), the file will open with a ‘Failed to load PDF document’.”

A workaround suggested by Jonathan Eaton, Senior Content & Systems Manager (IT) at the Library London Business School is: “Press CTRL + J keys or use the download toolbar button options to “open in folder” (typically for Windows this is C:\Users\\Downloads ) and double-click the PDF which should then open in Adobe Reader.” Alternatively, set your browser options to open PDFs with Adobe Reader, rather than the browser default.

Elaine Shallcross
Information Consultant, Schools of Law and Business
e.shallcross@abdn.ac.uk

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