IT Service Desk in the Sir Duncan Rice Library from Monday 3 September

Legal Information Update

IT problems © CollegeDegrees360. Licensed for reuse under this Creative Commons Licence.

IT Services is relocating the IT Service Desk Walk-in Service to the Sir Duncan Rice Library from Monday 3 September 2018. This means that the current walk-in location in the Edward Wright Building will be permanently closed to visitors after Friday 31 August.

In the Sir Duncan Rice Library, the IT Service Desk will be placed alongside the Library Information Desk, and it will provide the users help in person with IT related queries. The Desk is open from Monday to Friday, between 9 am and 5 pm.

IT Services will continue to handle email and phone inquiries as usual, and the Foresterhill Service Desk remains open in room 1:122 of the Polwarth Building. You can also log an IT query any time through MyIT portal.

If you need more information, please contact IT Services.

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ProQuest platforms: 8-hour downtime on Sunday 19th of August

We have been informed that on Sunday 19 August, Ebook Central, RefWorks and databases on the ProQuest platform will be unavailable for approximately 8 hours, from 03:00 to 11:00 BST.  This time will be used to perform important maintenance of the ProQuest infrastructure.

During this time Write-n-Cite users may notice a degradation in the system so we recommend not using Write-n-Cite during this time. All references will be maintained and available to users upon completion of the process.

We apologise for any inconvenience caused.



Primo – current issues with accessing your Library Account information

It is not possible at the moment to log in to your account on Primo, but there are no restrictions on searching it to find out about the Library’s physical and online collections. Unfortunately, this means it is not currently possible to check you account or save items to your e-shelf.It is still possible, though, to check your account details via the older Library Catalogue platform.

We apologise for any inconvenience caused by this while IT Services investigate the issue.

Primo unavailable today but you can still search our collections

Primo, the library search engine, will be unavailable on Tuesday July 24.  This is so that IT Services can transfer Primo to a new server. It is expected that Primo will be available on Wednesday July 25 for searching and reference only, with no access to your library account. Full service will be restored later in the working week..

During this period it will still be possible to access our individual library catalogues to search our collections. Please see the Search Our Collections web page to access the catalogues. You can access your library account from the old library catalogue interface.

This time frame has been chosen to try to minimise the impact on library users, but it cannot be avoided. We apologise for any inconvenience this vital work may cause.

Library PC classrooms – improvements coming…

Due to an IT and AV refurbishment, PC classrooms 1, 2 and 3 (Rooms 226, 227 and 230) on Floor 2 of The Sir Duncan Rice Library will be unavailable for use from Monday 23 July – mid-August. We apologise for the inconvenience, but the summer months are the only time when such work can take place. There are other PCs available around the Library, but to find a PC elsewhere on campus check out IT Services’ free PC app at Please also note that the Taylor Library is open from 09:00 to 17:00 over the summer period. Taylor Library’s PC classroom is located on Level 2 of Block C.

For Business School students:

PCs with Bloomberg and DataStream software will be relocated during this period so that the software can continue to be accessed by students. For those using this software, please note the following:

Friday 20 July:

  • Until 13:30: all PCs are available for use in PC Classroom 3
  • At 13:30: 10 PCs will be relocated to Floor 3 – please note that there will be some disruption and noise during this relocation
  • 13 PCs will still be available in PC Classroom 3
  • Once the 10 PCs have been relocated and connected, they will be available on Floor 3
  • 13 PCs will remain available in PC Classroom 3
  • 1 Bloomberg PC is available in the Edward Wright building – EW S81/83

Saturday 21 July:

  • 13 PCs will still be available in PC Classroom 3 – 7 Bloomberg and 6 DataStream
  • 10 PCs will be available on Floor 3 – 8 Bloomberg and 2 DataStream
  • 1 Bloomberg PC is available in the Edward Wright building – EW S81/83

From Monday 23 July to mid-August:

  • 10 PCs will be available on Floor 3 – 8 Bloomberg and 2 DataStream
  • 1 Bloomberg PC is available in the Edward Wright building – EW S81/83
  • Those requiring access to Bloomberg and Datastream software will have priority access to the PCs relocated to Floor 3. If you have any queries on accessing them please speak with staff on Floors 1 or 4 of The Sir Duncan Rice Library.

From mid-August onwards:

PC Classroom 3 will be re-instated and the 10 PCs with Bloomberg and DataStream will be returned to this room. The additional Bloomberg PC will remain in Edward Wright EW S81/83.


Janet MacKay,

Access difficulties with OnePetro: Update

Although the previously reported error message for OnePetro is still on display, the difficulty now appears to have been resolved. It is possible to download PDFs from searches.

If you experience any difficulties please email:

Apologies for the inconvenience – SPE* are investigating the issue.

*Society of Petroleum Engineers